Executive, Electronic Shipping Solutions (ESS) Field Support
NA Topjobs' client
Ho Chi Minh City
Posted
76 months ago
Existing and Potential Customers (Hanoi/North Vietnam)
Make joint sales calls together with Sales staff, to sell the benefits of company's eTools to customers.
Help customers during initial SPS/ESS products deployment and hand-hold customers through the implementation process for the SPS/ESS products to ensure adequate comprehension and proper usage of the tools.
Assist and guide customers in the setting up of the eTools and customised management reports.
Review daily data return from customers to ensure that the customers are transmitting data on their shipments so as to ensure accurate and timely data flow to pre-empt the problem of unbilled shipments.
Assist customers in trouble shooting queries and problems on the SPS/eTools.
Arrange SPS demonstrations for customers who are potential SPS users, including SPS management reports and demonstrations to managers.
Confidently address all queries and concerns that customers may have on company’s eTools, emphasising their advantages which are matched to customers needs for automated tools in the evolving marketplace.
Visit ESS customers on a regular basis to gauge satisfaction with the SPS/ESS products, to ascertain any need for extra training and collect suggestions for improvements
Keep existing SPS/ESS customers informed of all new SPS/ESS versions and new features which will enhance their usage and convenience
Sales and Marketing & Subfunction
Maintain good working relationship with sales, marketing and within customer service departments to encourage customer’s adoption of eTools.
Train all the users of the SPS, mainly customers’ clerical staff as well as the relevant Account Managers, Account Executives and Sales Service Representatives who will be utilising the SPS tools.
Co-ordinate with departments which will be affected by the SPS/eTools.
Requirement
2 years experience in IT customer support, preferably with an MNC
Diploma in Information Technology (preferable) or equivalent
Fields marked with a * are required.
Company Size:
over 200000 employees
Industry:
Transportation
Job Category:
Information Technology / Telecommunications
Job Type:
Full Time
Location:
Ho Chi Minh City
Desired skills:
English
Job Level:
Executive
Preferred language to receive applications:
English
Company address:
144 Phung Van Cung Str, Ward 4, Phu Nhuan Dist, HCMC
Contact name:
Ms.Hong / Ms.Lan Phuong
Phone number:
(+8428) 2253 2930/ (+8428) 2253 2932
Email address:
phuong.lan.nguyen@natopjobs.com.vn xuanhong@lp-a.com.vn
recruitment@natopjobs.com.vn
lanphuong@lp-a.com.vn
nhuthuyen@lp-a.com.vn